Sisal Cactus Cat Scratching Tree House

Once your order has been shipped, you'll receive an email/SMS with your tracking number provided.If you haven't received either one yet, then your order has not been shipped.

 

Orders take 5-15 business days to be processed which is Monday - Friday weekends and holidays not included. Processing time is determined by the item's availability. Purchases made after 5PM with start processing the next day. Once your item ships you'll receive within 1-5 business days depending on where you're located.

 

If your order has exceeded the estimated processing and shipping times, please email Allambitiousj@yahoo.com stating the issue with the full name on the order as well as the order number.

 

If your tracking number says that your package was delivered and you have not received it, you must contact your local USPS to address the issue directly with them. Once your item ships the package is not our responsibility. We do not issue refunds for packages that USPS confirms as being delivered.

 

If your item(s) are out of stock or unavailable at the time to ship, we may ship the items that are available first and will wait to ship the remaining items or issue you store credit if the wait time is too long. 

 

If your item is out of stock you will be given the option of a refund, exchange, or  store credit.

 

If your order comes up as "High risk" we will contact you asking you to verify the purchase that was made with the debit/credit card such as a form of proof of identity. If the information is not provided with 24 hours your order will be canceled to prevent fraud. 

 

Please Note Some shoes 

They may take 2 -3 weeks to come in to us (REFER TO SHIPPING POLICY FOR ADDITIONAL SHIPPING INFORMATION) . Please remember I have to order most of them to your size , THEN ship them out💕. NO REFUNDS OR EXCHANGES.

. By purchasing you agree to no refunds/ disputes !